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Lynn Mussatt

A veteran business operations leader who has optimized CarMax’s nationwide store network and associate experience for over a quarter century

A Purdue University graduate with a BS in Management, Lynn hails from Schererville, Indiana, and now resides in Richmond, Virginia, with her husband Jeff and daughters Morgan and Madison. She’s deeply committed to community engagement, serving as Chair of the Children’s Museum of Richmond board, and takes pride in mentoring emerging leaders across CarMax’s 30,000-strong associate network.

Lynn has led strategic operations for CarMax’s 230+ locations, ensuring rigorous compliance and seamless processes across store openings, inventory management, and customer-facing services. Under her guidance, CarMax has maintained high customer satisfaction metrics while navigating evolving automotive retail regulations and rapid market expansion.

Before rising to VP, Lynn progressed through roles at CarMax including Business Office Manager, District Manager, Regional Director, and Assistant Vice President—building a foundation in store operations, process improvement, and regional leadership.

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Lynn Mussatt

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